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客服受理专员岗位职责
签证受理客服专员(英文/德文/法文)北京远程睿智商务咨询有限公司北京远程睿智商务咨询有限公司,TLScontact,远程睿智JobDescription:
1.Receivescustomersandcollectsthedocumentsrequiredforapplication
2.Carefullycheckthedocumentscollectedandaskcustomerstoprovidesupplementalmaterialsthatarerequiredifneeded
3.Collectsthedocumentsinrightorderandinputnecessaryinformationintointernalsystemaccurately
4.Interviewstheapplicants;asksnecessaryquestionsandmakesnotes
5.Filesandmaintainsthedocumentscollected
6.Answercustomersinquires
7.Supportotherpositionswhenneeded
8.Keepcustomersinformationconfidential
9.Othertasksasrequired
Qualificationsfortheposition:
1.Collegedegreeorabove
2.GoodcommandinEnglish,FrenchorGermanisaplus
3.Excellentcommunicationskills;abilitytocommunicateclearly&effectivelyisamust
4.Self-motivated,patient&professional
5.Strongsenseofcustomer-focus,knowledgeofcustomerservicetechniques&principlepreferred
6.Responsibilityandteamworkspirit;Detail-oriented&reliable.
7.Beabletoworkindependently&multitask.capabletoworkunderpressure
8.Othertasksasrequired