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客户服务经理岗位职责
ServiceSalesManager/AccountManager售后服务销售/客户经理MacGregor麦基嘉麦基嘉(上海)贸易有限公司,麦基嘉KeyAccountabilities:
1.Developingandmaintainingcustomerrelationswiththeshipowners.
2.ToidentifysalesopportunitieswithinGLS,andfacilitatingthetransitiontoengagement
3.Topromoteandobtainaftersalesservicejobscontracts(ie:Pre-DockingInspection,Dry-DockingSupervision,Repair,Overhaul,Modification&Conversion,CrewsTrainingandFinalTesting)fromourShipownershavingtheirvesselsinstalledwithourMacGregorequipmentonboard.
4.TopromoteandobtainTPEModification&Conversionjobs.
5.ToobtainAnnualRoutineServiceAgreement.
6.TosignLifecycleServiceAgreementwithourVVIP&VIPShipowners.
7.Tocomewithconstructivecustomersvisitingreports.
8.TopromotetoourShipownersshouldalwayspurchasegenuineoriginalSparePartsfromMacGregor.
9.AssistourSpareParts&ServiceSalesTeamthruvisitingourShipownerstoobtainlongoverdueoutstandingpayments.
10.Responsibleofpreparationofquotationsandtosendtendermaterialtocustomer.Plan,leadeachtenderandassurethatthecustomersgetresponseaccordingtotheirneeds.
11.Handleallnecessarycorrespondence/communicationstocustomerregardingcommercialissues.
12.Commercialnegotiationwithcustomers,incl.price,paymenttermsandotherterms.
Qualifications:
1.FouryearuniversitydegreeinMechanics,Electricity,shipbuildingorothertechnicalarea;
2.HavepositivemindsetandcooperatewellwithourSales&ServicesTeams.
3.HavegoodRelationshipwithInternational&ChinaShipownersandChinaRepairShipyards.
4.Salesandnegotiationskills,strongsensecustomercare;
5.8+yearsinthesimilarposition,shipbuilding,shipequipmentpreferred;
6.Veryexcellentcommunicationskillsandinterpersonalskills;
7.VerygoodEnglish,bothwrittenandspeaking;