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空运操作主管岗位职责
空运操作主管M+R华隆瑞锋国际货运(上海)有限公司,M+R,spedag,华隆,华隆瑞锋,华隆瑞锋SUMMARY:
Supportandassistthedepartmentmanagertoorganize,coordinateandmonitorthedailyairfreightoperationofthewholeteam.
PRIMARYRESPONSIBILITIES:
1.TakeleadforSOPreviewoftheteamaccount,makesureteammembersfullyunderstandingandcompliancewithSOPindailyjob.
2.Takeleadfornewaccountonboardincl.butnotlimitedtoSOPreviewandimplementing.
3.Supervisetheteamtoprovidehighqualityservicetocustomersandminimizeservicefailureandcustomercomplain.
4.MaintaingoodrelationshipwithserviceproviderincludingA-classandbargainforthegoodratetowinthenewbusiness
5.Ensuretheservicedeliveriesinaccordancewithourcustomers’requirements.
6.Followtheairfreightimportinquiriesaswellandfindbetterlogisticssolutionstoansweranyagent’sinquires.
7.Conducttheon-jobtrainingfornewstaffandmonitortheperformancereviewforteammembers.
8.Ensureteammemberupdatefinancesystemcorrectlyandaccurately.
9.Workasteamrolemodelforoperation&customerservicequality/attendanceperformance.
10.Supportforvarioustasksassignedbyoperationmanagerandassisttomanagetheoperationteaminterpersonally.
ADDITIONALRESPONSIBILITIES:
1.AnyotherresponsibilitiesasandwhenrequiredbySuperiorManagersthatarereasonablywithinthecapabilitiesofthepersonandareaimedatachievingthecompany’sobjectivesandgoals.
2.Backupforotherteammemberswhennecessary.
KNOWLEDGEANDSKILLREQUIREMENTS:
1.Collegedegreeorabovewithabove5yearsofexperienceinforwardingindustry,thebackgroundforglobalforwarderispreferable.
2.Atleast1-2yearsofteammanagementexperienceorworkingexperienceinA-classinternationalforwardingcompanyispreferred.
3.Familiarwiththeprocedureofairfreightoperationandforwardingrelatedknowledge.
4.FluentinbothoralandwrittenEnglishandChinese,CET-4orabove.
5.Highsenseofresponsibility,goodteamspiritandbeabletoworkunderpressure.
6.Goodsenseofcustomerserviceandgoodproblem-shootingcapability.
7.Goodinterpersonalandcommunicationskills.
8.GoodMicrosoftofficeoperationskills.