岗位职责:

·RespondtoincomingcallstoServiceDesk;

·Resolvethereportedincidentswheneverpossibleaccordingtotheprocess;

·FollowtheincidentManagementProcesstodeliverqualityservicestothebusiness;

·Participateintheongoingknowledgeandskillsdevelopmentactivities;

·Additionaldutiesasassigned;

任职要求:

·RespondtoincomingcallstoServiceDesk;

·Resolvethereportedincidentswheneverpossibleaccordingtotheprocess;

·FollowtheincidentManagementProcesstodeliverqualityservicestothebusiness;

·Participateintheongoingknowledgeandskillsdevelopmentactivities;

·Additionaldutiesasassigned;